To apply, you must:

• be a Filipino citizen aged 18 to 65
• have a primary ID that states your current address
• have a proper proof of your income
• have a smartphone with a valid mobile number

You just need one valid ID from this list:

• Philippine passport
• SSS ID (Social Security System ID)
• UMID (Unified Multi-Purpose ID)
• PhilSys ID (Philippine Identification ID)
• Driver’s license
• PRC ID (Professional Regulation Commission ID)
• Postal ID

We’re sorry you weren’t approved. Here is a list of the most common reasons why we couldn’t approve you for a loan.

1. Incorrect data Such as wrong email address or false information about your income, past loans, etc.
2. Poor credit history There are either too many loans in your credit history or none. Past overdue loans may be the reason for the refusal of a Skyro loan, too.
3. High debt burden We have to carefully check if the loan can create unbearable obligations for the customers. If that’s the case, we can’t risk issuing a loan to you.
4. Inactive phone number We can’t approve a cash loan if we can’t get in touch with you or your references to check the information.

We can’t disclose the exact reasons why a particular customer wasn’t approved for a loan — it’s simply not safe for us.

1. Only share truthful information When applying for a loan, answer the questions as honestly as possible. All applications are carefully reviewed by our Risk Management team. If we see that you gave us false information, that will reduce your chances of getting a loan down to zero.
2. The more details, the better Provide maximum details, it’s highly important to give as much information as possible. No personal detail is too small to mention. See №1: if you withhold any information, this may be considered a fraud by our security services.
3. Enter only the mobile number that you’re ready to pick up Give us the mobile number that is actually in use. That stands for both your number and your references. It’s essential for us to be able to contact you in time to clarify information. If we cannot contact you or your references, we have no choice but to reject your application.
4. And actually be ready to pick up After submitting the form, make sure that we can reach you by the mobile number you indicated. We’ll get in touch with you shortly.
5. Get your credit history in order This might be the biggest issue. If you already have a lot of loans, this may negatively affect your eligibility for a new loan. We strongly recommend dealing with current loans first before applying for new ones.

Yes, you can reloan. If you have a good payment history, you may receive special offers for cash or product loans. You can check for these in the app, and we’ll notify you when offers are available.

If no special offer is available, you can still apply for a new product loan by completing the application in the app. Once pre-approved, simply show the QR code to a Skyro agent at one of our partner stores.

Skyro’s online application helps you see if you can get pre-approved for a product loan before shopping! To apply, you can visit our loan application page and download the Skyro app to continue the process there. You’ll know right away if you're all set, reducing the payment process in-store and making your shopping experience smoother.

When you complete the application, you may see a "pre-approved" status. This means you have a high chance of receiving final loan approval, but the decision depends on the product you choose and its price at the store.

You can use your loan at any of our 2,500 partner merchant stores nationwide. Check our website to view a map of all our partner merchants and store locations.

You can apply online for a wide range of products, including:

• Home appliances
• Electronics
• Mobile phones and tablets
• Computers and laptops
• Furniture
• E-bikes

Explore these categories and more from our partner merchants to find the products that suit your needs.

You have three payment options: online banks, e-wallets, and OTC (over-the-counter). Below is the full list of our partners.

Online banks:

• BDO
• BPI
• UnionBank

E-wallets:

• GCash
• GrabPay
• Maya

OTC (over-the-counter):

• 7-Eleven
• Bayad Center
• CLiQQ
• Cebuana
• DA5
• ECPay
• eTap
• ExpressPay
• M Lhuillier
• Palawan Pawnshop
• Posible
• The SM Store
• TrueMoney

Yes, there is a ₱25 transaction fee when you pay using e-wallet or via over-the-counter partners. When paying via online banks, the transaction fee is ₱25 + an extra fee ranging from ₱10 to ₱25.

Note that currently there is no transaction fee charged when paying via BDO or UnionBank, only an extra fee.

It depends on the payment partner. It can be instant or as long as 3 days.

The due date is usually the same date when your loan was first disbursed. For example, if you received the loan on June 20, your first due date will be July 20, etc.

There are few exceptions:

• If you receive the loan on 30th or 31st, your next due dates are the 1st.
• If you receive the loan on 29th, your due date in February is 28th.

Note that you can always see your due date in the app. When your due date is near, we’ll notify you via SMS.

We also recommend you to pay 3 to 5 days earlier from your due date to avoid unexpected delays from the payment channel you’ve selected.

If you missed a due date, the late fee of ₱500 (or 5% of the disbursement amount, whatever is lower) applies the next day after your due date. The late fees apply every month that you’re overdue.

There is no grace period.

Yes, you can make a full or partial payment for your loan in advance. To do this, just contact us in the in-app chat to know the exact amount for the early payment.

There can be two reasons for that:

1. Payment change feature is part of Flexi product. This product is currently being tested on a limited number of merchants. In the future it'll become available to all Skyro customers.
2. Your loan was issued less than 1 week ago. The feature will appear 7 days after the loan has been issued.

To get Flexi right now, you need to get a new loan at the following merchants: Abenson, Emcor, Electroworld, Automatic center and Microcell.

This is our new feature that allows Skyro customers to decrease or increase their monthly payments based on their financial goals.

Currently, this feature is being tested on a limited number of customers and will be available for all Skyro customers later.

The change applies to all future payments. However, if you make the change within 5 days before the due date, your current due payment remains the same, and the change only applies to the next due payment and all other future payments.

When you increase payments, you'll pay off the loan faster. If you decrease payments, it will take longer to pay off the loan.

Payment change can be made one week after the loan has been issued.

Here's how you can modify your payment:

1. Go to Skyro app.
2. Choose the loan you want to adjust
3. Tap the settings icon in upper right corner to make changes.
4. Choose payment change.

Once you've entered the OTP code, your changes will take effect immediately.

Yes, by increasing your payment amount, you reduce the interest. The exact amount saved is displayed in the Skyro app when selecting the payment amount. For maximum savings, consider making a full early repayment.

Yes, it's entirely free, but you can only do it up to 4 times during your loan period.

4 times during the loan period.

You can't increase your payment amount because you have only 1 or 2 payments left to repay the loan. In such cases, increasing the payment amount isn't available. You can make a full early repayment instead.

In case of 12 month loan, you'll be able to decrease the payment amount in the app once you make your first payment.

For Device Protection (ADLD or Extended Warranty), any loan term changes don't affect the initial insurance term.

For Loan Protection and Electronic Doctor, if you extend the loan, your initial insurance term will remain the same. However, if you decrease your loan term, the insurance will end as soon as you pay off your loan.

There can be two reasons for that:

1. Due date change feature is part of Flexi product. This product is currently being tested on a limited number of merchants. In the future it'll become available to all Skyro customers.
2. Your loan was issued less than 1 week ago. The feature will appear 7 days after the loan has been issued.

To get Flexi right now, you need to get a new loan at the following merchants: Abenson, Emcor, Electroworld, Automatic center and Microcell.

This is our new feature that allows Skyro customers to change the due date. Customers can adjust the date up to 3 times during the loan period, but only once every 3 months. The change costs ₱200 that will be automatically added to the loan payment.

Currently, this feature is being tested on a limited number of customers and will be available for all Skyro customers later.

The change applies to all future payments. However, if you make the change within 5 days before the due date, your current due date remains the same, and the change only applies to the next due date and all other future payments.

When you change the due date, number of loan periods and the interest rate are not affected. However, it can increase or decrease the total number of days in the loan.

Since the interest is accumulated daily, you will pay less interest if the total number of days will be reduced. If the total number of days will be increased, interest for additional days will be added to your last payment.

That's why the last payment can be a little higher or lower from the standard payment amount.

Due date change can be made one week after the loan has been issued.

Here's how you can modify your due date:

1. Go to Skyro app.
2. Choose the loan you want to adjust.
3. Tap the settings icon in upper right corner to make changes.
4. Choose due date change.

Once you've entered the OTP code, your changes will take effect immediately.

No, it costs ₱200. This amount will be added to the first payment with changed due date.

The change is available once every 3 months and up to 3 times during the loan lifecycle.

For example:

If you have a 4-month loan, you will be able to do the change once or twice based on when you did the first change.

If you have a 12-month loan, then you will be able to do the change up to 3 times.