To apply, you must:

• be a Filipino citizen aged 18 to 65
• have a primary ID that states your current address
• have a proper proof of your income
• have a smartphone with a valid mobile number

You just need one valid ID from this list:

• Philippine passport
• SSS ID (Social Security System ID)
• UMID (Unified Multi-Purpose ID)
• PhilSys ID (Philippine Identification ID)
• Driver’s license
• PRC ID (Professional Regulation Commission ID)
• Postal ID

We’re sorry you weren’t approved. Here is a list of the most common reasons why we couldn’t approve you for a loan.

1. Incorrect data
   Such as wrong email address or false information about your income, past loans, etc.
2. Poor credit history
   There are either too many loans in your credit history or none. Past overdue loans may be the reason for the refusal of a Skyro loan, too.
3. High debt burden
   We have to carefully check if the loan can create unbearable obligations for the customers. If that’s the case, we can’t risk issuing a loan to you.
4. Inactive phone number
   We can’t approve a cash loan if we can’t get in touch with you or your references to check the information.

We can’t disclose the exact reasons why a particular customer wasn’t approved for a loan — it’s simply not safe for us.

1. Only share truthful information
   When applying for a loan, answer the questions as honestly as possible. All applications are carefully reviewed by our Risk Management team. If we see that you gave us false information, that will reduce your chances of getting a loan down to zero.
2. The more details, the better
   Provide maximum details, it’s highly important to give as much information as possible. No personal detail is too small to mention. See №1: if you withhold any information, this may be considered a fraud by our security services.
3. Enter only the mobile number that you’re ready to pick up
   Give us the mobile number that is actually in use. That stands for both your number and your references. It’s essential for us to be able to contact you in time to clarify information. If we cannot contact you or your references, we have no choice but to reject your application.
4. And actually be ready to pick up
   After submitting the form, make sure that we can reach you by the mobile number you indicated. We’ll get in touch with you shortly.
5. Get your credit history in order
   This might be the biggest issue. If you already have a lot of loans, this may negatively affect your eligibility for a new loan. We strongly recommend dealing with current loans first before applying for new ones.

Yes, you can reloan. If you have a good payment history, you may receive special offers for cash or product loans. You can check for these in the app, and we’ll notify you when offers are available.

If no special offer is available, you can still apply for a new product loan by completing the application in the app. Once pre-approved, simply show the QR code to a Skyro agent at one of our partner stores.

Skyro’s online application helps you see if you can get pre-approved for a product loan before shopping! To apply, you can visit our loan application page and download the Skyro app to continue the process there. You’ll know right away if you're all set, reducing the payment process in-store and making your shopping experience smoother.

When you complete the application, you may see a "pre-approved" status. This means you have a high chance of receiving final loan approval, but the decision depends on the product you choose and its price at the store.

You can use your loan at any of our 2,500 partner merchant stores nationwide. Check our website to view a map of all our partner merchants and store locations.

You can apply online for a wide range of products, including:

• Home appliances
• Electronics
• Mobile phones and tablets
• Computers and laptops
• Furniture
• E-bikes

Explore these categories and more from our partner merchants to find the products that suit your needs.

You have three payment options: online banks, e-wallets, and OTC (over-the-counter). Below is the full list of our partners.

Online banks:

• BDO
• BPI
• UnionBank

E-wallets:

• GCash
• GrabPay
• Maya

OTC (over-the-counter):

• 7-Eleven
• Bayad Center
• CLiQQ
• Cebuana
• DA5
• ECPay
• eTap
• ExpressPay
• M Lhuillier
• Palawan Pawnshop
• Posible
• The SM Store
• TrueMoney

Yes, there is a ₱25 transaction fee when you pay using e-wallet or via over-the-counter partners. When paying via online banks, the transaction fee is ₱25 + an extra fee ranging from ₱10 to ₱25.

Note that currently there is no transaction fee charged when paying via BDO or UnionBank, only an extra fee.

It depends on the payment partner. It can be instant or as long as 3 days.

The due date is usually the same date when your loan was first disbursed. For example, if you received the loan on June 20, your first due date will be July 20, etc.

There are few exceptions:

• If you receive the loan on 30th or 31st, your next due dates are the 1st.
• If you receive the loan on 29th, your due date in February is 28th.

Note that you can always see your due date in the app. When your due date is near, we’ll notify you via SMS.

We also recommend you to pay 3 to 5 days earlier from your due date to avoid unexpected delays from the payment channel you’ve selected.

If you missed a due date, the late fee of ₱500 (or 5% of the disbursement amount, whatever is lower) applies the next day after your due date. The late fees apply every month that you’re overdue.

There is no grace period.

Yes, you can make a full or partial payment for your loan in advance. To do this, just contact us in the in-app chat to know the exact amount for the early payment.

You can use Flexi up to 6 times during your loan: 3 times to change your payment amount and 3 times to change your due date. No limits on how often you make these changes!

You can make changes up to 6 days before your due date. If it’s less than 6 days, the change will apply to next month.

No, Flexi isn’t available when your payment is overdue.

You can cancel Flexi in the Skyro app’s customer care chat.

• If you’ve already used Flexi this month, the cancellation starts next month, and you’ll still be charged for this month.

• If you haven’t used Flexi this month, the cancellation is instant, and you won’t be charged.

Note: Service fees already paid for Flexi can’t be refunded. You can always re-activate Flexi later in the app if needed!

This feature lets you increase or decrease your monthly payments to match your financial goals.

It applies to all future payments. If you change it within 6 days of the due date, it starts from the next payment.

Increasing payments shortens your loan term, helping you pay off the loan faster.

Decreasing payments extends your loan term, meaning it will take longer to pay off.

Yes! Increasing your payment reduces the interest you pay. The exact savings are shown in the Skyro app when you select a payment amount. For maximum savings, consider making a full early repayment.

You can adjust your payment amount in the Skyro app — just check the available options! Sometimes the amount can’t go lower or higher based on the loan month at the time of change. The app will show you the range you can choose from.

Device Protection (ADLD or Extended Warranty), Goods Protection and Electronic Doctor: No change to the initial insurance term.

Loan Protection: If you extend the loan, the insurance term does not change. If you decrease the loan term, the insurance ends when you pay off the loan.

It’s part of Flexi and lets you pick a new day for your monthly payment. For example, change from the 5th to the 10th if that works better for you.

It applies to all future payments. But if you change it within 6 days of the due date, it starts from the next payment.

You can pick any day from the 1st to the 29th. Just keep in mind:

• There must be at least 15 days between payments.

• No more than 45 days between payments.

The loan term and interest rate stay the same.

The total number of days in the loan may change.

• Fewer days = less interest.

• More days = a little extra interest added to your last payment.

Your last payment might be slightly higher or lower than usual.